ART. 1 Preamble
SAS GOBELETCUP® reserves the right to modify these general terms and conditions of sale at any time. By validating his quotation and his order, the customer declares that he has read and accepted these general terms and conditions of sale without reservation.
ART. 2 Professional orders
GOBELETCUP® confirms the customer’s order once the quotation has been completed, dated, countersigned and stamped, including all the elements of this order. Once the quotation has been validated, and the proof of payment has been received, the products are launched into production and therefore no further processing is required.
cancellation cannot be taken into account.
ART. 3 Professional payments
All products ordered are payable in full at the time of order. Payment methods accepted: cheque, cash, bank transfer, money order and credit card. (Except special case negotiated and validated) – For any payment by check over 3 000€ TTC, manufacturing will start only after the check has been cashed.
ART. 4 Professional delivery / collection
Delivery Rates: GOBELETCUP® delivers to its customers in France and all over the world.
For deliveries, the price will be clearly indicated on the order form (estimate), and can be adjusted directly to GOBELETCUP®.
The customer may choose to use his own carrier, GOBELETCUP® will not be held liable in the event of an actual problem with a defective delivery due to the independent carrier to GOBELETCUP®.
ART. 5 Delivery time:
After payment by the customer, the order is shipped within a minimum period of 48h to 72h, depending on the availability of transport schedules. For orders with customisations the lead times are longer.
The carrier does not deliver to the floor or inside a home or office. The order will be delivered against a signed receipt from the customer. In the event of force majeure, or any other event for which the carrier is responsible, GOBELETCUP® cannot be held liable for the consequences of a delay beyond its control and not planned with the customer. In the event of non-compliance with the indicative deadline exceeded by more than 8 weeks, the customer may cancel his order by sending a registered letter with acknowledgement of receipt to the following address: GOBELETCUP® – 5 Avenue du Général de Gaulle | 94160 Saint-Mandé – France.
If the cancellation letter reaches GOBELETCUP® after the shipment or delivery has already been made, the cancellation will not be taken into account. In this case, GOBELETCUP® has 30 days to refund the customer. To be delivered: the customer must imperatively transmit, when ordering, all the information requested necessary for delivery, including a telephone number where he can be contacted for an appointment. By placing an order, the customer undertakes to receive the products he has ordered at the delivery address indicated.
If the request is made by the carrier, the customer must be able to prove his identity to receive the order. At the time of delivery, the customer undertakes to check the content and conformity of the delivery note with his order.
If the products delivered are in conformity with the order placed with GOBELETCUP®, the customer implicitly undertakes to sign the delivery note or receipt given by the carrier. This signature means that the customer acknowledges that he has taken possession of his order and is satisfied with it. He therefore undertakes not to make any claim before GOBELETCUP®, which cannot be held liable.
In the event of failure to sign, the carrier will not deliver the goods. The costs inherent in a new delivery will be borne by the customer.
Art. 6 Satisfied or refunded 7 days – Right of withdrawal
In accordance with the legal provisions in force, you have a period of 7 days from the receipt of your products to exercise your right of withdrawal from GOBELETCUP® without having to justify any reasons or pay any penalty. In the event of exercise of the
right of withdrawal, only the price of the product(s) purchased and the shipping costs will be refunded; the return costs remaining at your expense. Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, and accompanied by a copy of the purchase invoice for optimized management.
ART. 7 Return Conditions / Exchange / Refund:
The return of the products will give rise to an exchange or refund equal to the purchase price of the purchased product(s), without delivery. The request for an exchange or refund must be made within 15 days of delivery to be taken into account.
The exchange or refund does not include shipping costs and any return costs unless GOBELETCUP® is proven to be responsible. If the customer wishes to exchange one or more defective products, GOBELETCUP® undertakes to bear the cost of returning the goods within thirty days of purchase.
Your right of withdrawal will only apply to products that are returned under the same conditions as those in which you received them. No refund will be granted if the product has been used after being opened, if it is not in the same condition as at the time of delivery or if it has been damaged.
ART. 8 Problems during delivery / pick-up:
The customer must make precise reservations on his delivery note and refuse all or part of the order if it proves to be defective or incomplete. In the absence of these reservations in the event of a refusal or even partial return, no claim can be taken into account by GOBELETCUP® and the customer will not be able to obtain any replacement or refund.
In the event of delivery not in conformity with the order in quality or quantity, the customer must inform us under 48H GOBELETCUP®, indicating the reference of the order, by contacting our advisers at +33(0) 1 76 21 19 98 or by letter addressed to GOBELETCUP 5 Avenue du Général de Gaulle | 94160 Saint-Mandé – France.
ART. 9 Penal clause in case of non-payment
Penal Clause: 21% of the principal amount due after formal notice. By signing the quotation, the customer acknowledges and accepts the terms of this contract. For all disputes, the Créteil Court has sole jurisdiction.
ART. 10 Reservation of ownership contested, and trademark
Retention of title: We reserve the right of ownership of our goods until full payment has been made (Law of 12 May 1980). Our right of claim applies both to the goods and to their price if they have already been resold or used. For all disputes, the Créteil Court has sole jurisdiction.
ART. 11 Warranty conditions and after-sales service
An invoice, serving as a guarantee, is sent upon delivery or by email. All products sold by GOBELETCUP® are subject to very strict and rigorous quality controls guaranteeing the use of the product delivered under normal conditions of use.
Thus, GOBELETCUP® guarantees: The conformity of the delivered products with the technical regulations in force.
Quality: the customer will not be able to exercise any guarantee right if the conditions of use of these products have not been respected. The products used are neither returned nor exchanged.
ART. 12 : Custom cups
Screen printing / four-colour printing customisations are industrial printing techniques for which GOBELETCUP is obliged to impose a tolerance percentage on the quantity and quality delivered (+ or – 5%) in relation to the initial order.